Frequently Asked Questions
What materials are used in Play Jewellery
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What materials are used in Play Jewellery
We work exclusively with Platinum, recycled gold, recycled 925 sterling silver, and ethically sourced natural diamonds.
Do you offer international shipping
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Do you offer international shipping
Yes. We ship worldwide. Delivery times and costs vary by region and are shown at checkout.
Is UK delivery complimentary
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Is UK delivery complimentary
Yes. We offer complimentary express delivery within the UK, with orders typically arriving within 1–3 business days.
Can I return or exchange my order
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Can I return or exchange my order
Returns are accepted within 30 days of delivery, provided items are unworn and returned in their original packaging.
For hygiene reason earrings cannot be refunded. For more details, visit our Shipping & Returns Policy
Do you offer bespoke or personalised pieces
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Do you offer bespoke or personalised pieces
Yes. For bespoke enquiries or private commissions, please contact client services. We are pleased to assist with tailored creations.
What payment methods do you accept
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What payment methods do you accept
For added flexibility, we offer payment through Klarna, subject to eligibility. All transactions are securely encrypted for your protection.
How should I care for my jewellery
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How should I care for my jewellery
A care guide is available on each product page and in our dedicated Product Care section. We recommend gentle cleaning and safe storage to preserve each piece’s finish.
How do I know which size to choose
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How do I know which size to choose
You can consult our Size Chart for guidance. If you’re unsure, our advisers are happy to help via live chat, WhatsApp, or email.
How can I confirm the authenticity of my Play Jewellery piece?
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How can I confirm the authenticity of my Play Jewellery piece?
Each piece will be issued with a unique serial number and a digital certificate of authenticity, recorded in our secure ledger. For assistance, contact our client service team.
Can I request a certificate or serial number for a piece I purchased previously?
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Can I request a certificate or serial number for a piece I purchased previously?
Yes. We offer retrospective registration for clients who purchased before our authentication system was introduced. Our team will guide you through the process.